FAQs

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Use the button at the bottom right or WhatsApp us @+65 8911 4409 and our friendly service staff will get right to you!

Yes we do.

Alton Flowers N Gifts

Joo Chiat Complex
2 Joo Chiat Road
#01-1111
Singapore 420002

9.00am to 7pm daily 

If you need to make any changes to your order, please WhatsApp us @ +65 8911 4409 and include your order number in the subject line. Make sure to submit your request at least one day before the delivery date. Once an order is prepared or in transit, we hope for your understanding that we are unable to accommodate any changes.

Absolutely, we offer installation services for our home decor and flooring items! Contact us via WhatsApp @+65 8911 4409 to set up a consultation!

Standard Delivery usually takes 2-5 Working days.

For most orders, it takes less than 24 hours to get ready to picked up by the courier. Kindly note that we are unable to control how quickly the order arrives once the courier picks it up.

For urgent orders, you may want to consider express delivery. Please refer to our Shipping Info page for more details.

You can pick up your Self-Collected orders only after receiving an order update from us. 

If you require your order urgently, please WhatsApp us @+65 8911-4409 to check before placing an order.

Yes, you can. However, you can only do so after receiving our order update confirming it’s ready for collection.

Please notify us via WhatsApp @+65 8911-4409 with your Order ID and email address/contact number to inform us of your pickup plans.

Additionally, ensure that the person collecting your order inspects it before leaving our store, as we are not responsible for any incorrect or defective items once they have left our premises.

Self Pick-Up orders will be at our warehouse unless specified otherwise!

Alton Flowers N Gifts
16 Kallang Place | #04-35 | Singapore 339156

Retail Showroom ( Shopping & Browsing) 
Joo Chiat Complex | 2 Joo Chiat Road | #01-1111 | Singapore 420002
9.00am to 7.30pm Daily

Warehouse (Self Pick-Up, No Shopping/Browsing)
16 Kallang Place | #04-35 | Singapore 339156
9.30am to 11pm

We welcome Customization of your orders! Please drop us a text on WhatsApp @+65 8911-4409 and our friendly service staff will get right to you!

We accept all major credit and debit cards—Visa, Mastercard, Amex, UnionPay, you name it!

Plus, you can also pay with Apple Pay, Google Pay, PayPal, and PayNow!

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