FAQ

Need help?

Frequently Asked Questions

Use the button at the bottom right or WhatsApp us @ +65 8911 4409
and our friendly service staff will get right to you!

Store Order Services Payment

Store

What are your Store's opening hours?

We welcome Customization of your orders! Please drop us a text on WhatsApp @+65 8911-4409 and our friendly service staff will get right to you!

Do you have a physical store?

Yes we do.

Alton Flowers N Gifts

Joo Chiat Complex
2 Joo Chiat Road
#01-1111
Singapore 420002

9.00am to 8.00pm daily

Order

Can I make changes to my order?

If you need to make any changes to your order, please WhatsApp us @ +65 8911 4409 and include your order number in the subject line. Make sure to submit your request at least one day before the delivery date. Once an order is prepared or in transit, we hope for your understanding that we are unable to accommodate any changes.

How long is the delivery time?

Standard Delivery usually takes 2-5 Working days.

For most orders, it takes less than 24 hours to get ready to picked up by the courier. Kindly note that we are unable to control how quickly the order arrives once the courier picks it up.

For urgent orders, you may want to consider express delivery. Please refer to our Shipping Info page for more details.

When will my order be ready for self pick-up?

You can pick up your Self-Collected orders only after receiving an order update from us.

If you require your order urgently, please WhatsApp us @+65 8911-4409 to check before placing an order.

Is it possible for me to arrange my own courier or have someone else collect my order for me?

Yes, you can. However, you can only do so after receiving our order update confirming it’s ready for collection.

Please notify us via WhatsApp @+65 8911-4409 with your Order ID and email address/contact number to inform us of your pickup plans.

Additionally, ensure that the person collecting your order inspects it before leaving our store, as we are not responsible for any incorrect or defective items once they have left our premises.

Where do I pick up my Self Pick-Up order?

Self Pick-Up orders will be at our warehouse unless specified otherwise!

Alton Flowers N Gifts
16 Kallang Place | #04-35 | Singapore 339156

Services

Do you offer installation services?

Absolutely, we offer installation services for our home decor and flooring items! Contact us via WhatsApp @+65 8911 4409 to set up a consultation!

Payment

What Payment Methods do you accept?

We accept all major credit and debit cards—Visa, Mastercard, Amex, UnionPay, you name it!

Plus, you can also pay with Apple Pay, Google Pay, PayPal, and PayNow!

Islandwide Shipping

One time flat fee charge of $5.
No matter the size of order!

SATISFACTION GUARANTEED

If your order arrives damaged or not as described, we’ll replace it or refund you. We stand by the quality of every arrangement we send out.

PERSONAL & RESPONSIVE SUPPORT

Need help choosing the right plant for your space? Our team is always ready to assist through WhatsApp, call, or email - quick, friendly, and reliable.

Secure payments

Shop confidently with encrypted payment options including PayNow, GrabPay, and all major cards. Your data and transactions are always protected.