Local Shipping Information

At Alton Flowers N Gifts, we aim to make your shopping and collection experience smooth and convenient. Please review the details below before placing your order.

Self Pick-Up (Free Collection)

Self pick-up is available at our warehouse:

16 Kallang Place, #04-35, Singapore 339156
Daily: 10:00 AM – 11:00 PM

If you require collection outside our usual hours, feel free to reach out—our team will do our best to accommodate your request.

Order Confirmation

Once your order is successfully placed:

• A Confirmation Email containing your order details will be sent to your inbox.

• If you do not receive it within a few minutes, please check your spam/junk folder.

• Still missing? Contact us, and we’ll verify your order status immediately.

Customer Support

If you need assistance with your order, shipping arrangements, or product enquiries, you may reach us through:

• WhatsApp: +65 8911 4409

• Website Chat Box: Located at the bottom-right corner of our site

• Chat Operating Hours: 9:00 AM – 9:00 PM daily

Our team is always ready to help with prompt and friendly service.

Changes After Shipping

Please note that once your order has been shipped or handed over to the courier, amendments to the items, address, or delivery timing are no longer possible.

We strongly encourage customers to double-check all information before checkout.

International Shipping Information

We ship worldwide and will help you find the most efficient and cost-effective option for your destination.

As international shipping fees vary based on size, weight, and country, please contact us directly for:

• A shipping quote

• Estimated delivery timelines

• Packaging recommendations for long-distance transport

• Any special requirements for bulk or fragile items

Simply reach out via our chat channels, and our team will guide you through the overseas shipping process.