Terms & Conditions

1. Introduction

1.1 Welcome to Alton Flowers N Gifts, a Singapore-registered business under Registration Number 31583900K. We are committed to delivering a transparent, trustworthy, and seamless shopping experience for all customers.

1.2 These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from us. By accessing our website or completing an order, you acknowledge and agree to be bound by these Terms.
Please review them carefully before using our services.

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2. Service Availability

2.1 Our website and services are intended for use by individuals, organizations, and companies located within Singapore (“the Serviced Country”).

2.2 At this time, we are unable to process or fulfill orders from customers residing outside the Serviced Country unless expressly stated otherwise.

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3. Your Status

3.1 By placing an order through our website, WhatsApp, or phone, you confirm that:

• You are legally capable of entering into binding contracts

• You are a resident of the Serviced Country

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4. Contract Formation

4.1 When an order is placed, you will receive an acknowledgment email confirming receipt. This email does not constitute acceptance of your order.

4.2 A contract is formed only when we dispatch your items.

4.3 If any item is unavailable, we will contact you to propose suitable alternatives. If no alternatives are acceptable, we will discuss cancellation options and process a full refund for the affected item(s).

4.4 Our standard delivery timeframe is 3–5 business days, excluding Saturdays, Sundays, and Public Holidays, unless explicitly stated otherwise.

4.5 Full payment must be made at checkout using the available payment methods.

4.6 Due to manufacturing or batch variations, slight differences in colour, texture, or measurements may occur. If you are unsatisfied, you may return the item within 7 days of delivery, provided it is unused and in its original condition. Please refer to our Refunds Policy in Section 7 for detailed requirements.

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5. Our Status

5.1 From time to time, our website may contain links to third-party websites or external resources for your convenience.

5.2 These links do not constitute endorsement, and we are not responsible for:

• The accuracy of information on third-party websites

• The quality of products or services offered by external vendors

• Any transactions performed on third-party platforms

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6. Price and Payment

6.1 All prices displayed on our website are subject to change without prior notice.

6.2 We reserve the right to modify, suspend, or discontinue:

• Products

• Services

• Pricing

• Website content

at any time without liability.

6.3 We shall not be held responsible to you or any third party for such modifications or discontinuations.

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7. Our Refunds Policy

7.1 At Alton Flowers N Gifts, your satisfaction is important to us. We encourage customers to review our refund policies below before purchasing.

7.2 No Direct Exchanges

We do not offer direct product exchanges.
To request a different item, please complete a return (subject to approval) and place a new order.

7.3 Damaged, Missing, or Incorrect Items

If you receive an item that is damaged, incomplete, or incorrect (excluding courier damage or customer-inflicted damage):

• Notify us within 7 days of receiving your order

• Provide supporting photos or videos for assessment

Claims submitted after 7 days may not be eligible for review.

7.4 Return Eligibility

Returns are accepted only if the product:

• Is unopened

• Is unused and uninstalled

• Has all tags attached

• Is in original condition and packaging

Non-returnable items include:

• Artificial Grass Tuff Carpet

• Window Mesh

• Event Carpet

• Wallpaper Backdrop Sticker

• Window Film

• Custom-cut bamboo, plants, ribbons, or materials

• Any customized or made-to-measure product

These items are tailored to your specific size or requirement and cannot be resold.

7.5 Shipping Fees for Returns

• If the return is not due to our error, shipping fees will not be refunded.

• A round-trip collection and re-delivery fee will apply for returns or exchanges, depending on item size and weight.

• If the issue is caused by Alton Flowers N Gifts, we will bear the shipping costs.

7.6 Customer Error Orders

Returns will not be accepted for customer errors, such as ordering the wrong size, colour, or quantity.

7.7 Exchange Value

If an exchange is approved:

• It must be for an item of equal or higher value

• No refunds will be issued for price differences

• You may top-up the difference for higher-priced items

7.8 Product Disclaimer

Variations caused by:

• Screen display differences

• Lighting conditions

• Manual measurement discrepancies

are not considered defects and therefore do not qualify for returns.

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8. Our Liability

8.1 We guarantee that products purchased from our website are brand new and of satisfactory quality.

8.2 Our liability for any product purchased is strictly limited to the purchase price paid for the item.

8.3 Unless stated otherwise, our products do not carry warranties. However, customers may report damage or defects within 7 days of receipt for evaluation.

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9. Events Outside Our Control

9.1 We will not be liable for delays or failure to perform obligations due to events beyond our reasonable control (“Force Majeure Events”).

9.2 Such events include, but are not limited to:

• Natural disasters

• War or terrorism

• Government restrictions

• Industrial disputes

• Supply chain disruptions

• Pandemic-related delays

9.3 During a Force Majeure Event, contractual obligations will be temporarily suspended. We will make reasonable efforts to resume services as soon as the situation allows.

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10. Waiver

10.1 Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any subsequent breach.

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11. Severability

11.1 If any provision within these Terms is found to be invalid or unenforceable, that provision will be removed, and the remaining provisions will continue in full force.

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12. Entire Agreement

12.1 These Terms, along with any referenced documents, constitute the entire agreement between you and Alton Flowers N Gifts.

12.2 Both parties acknowledge that no prior representations or statements—unless expressly included in these Terms—form part of this agreement.

12.3 No claim may be brought for misrepresentation unless it involves fraud.

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13. Right to Vary

13.1 We reserve the right to revise these Terms at any time.
You will be subject to the version in force at the time you place your order, unless a legal requirement necessitates changes.

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14. Law and Jurisdiction

14.1 All contracts for the purchase of products through our website are governed by the laws of Singapore.

14.2 Any dispute arising from or related to such contracts shall be subject to the non-exclusive jurisdiction of the courts of The Republic of Singapore.